The modification package can contain hardware and software, or software depending on the required modification for one or several relays. When ordering hardware modifications for several relays within a single request they are delivered as a single package containing the required licenses, software, and related hardware. If the delivery should be split into several packages, customer needs to split the packages in the Relays-Online.
When the modification involves ordering software only or licenses for existing hardware then the preferred delivery is via download from Relays-Online. Download is available for the user who has signed up in myportal.abb.com/welcome portal and has logged in with email address provided in software user email. If download is not visible, please sign up. It is recommended to download the latest software from Relays-Online.
Modification sales do not change the relay warranty period. The guarantee period for the delivered hardware is the same as originally given for the relay for which the modification sales modules are installed or two years, whichever is longer. The guarantee period for the Modification Sales delivery starts on the date it is dispatched from the factory.
- The modification includes only software, then the preferred way of delivery is via download from Relays-Online.
- The modification includes both software and hardware, but customer already has the needed hardware. Then the preferred way of delivery is by downloading the license for software and hardware from Relays-Online.
- The modification includes both software and hardware, then the software, licenses and hardware modules are delivered in a box. The software is delivered on a USB stick within the box. The software is available in Relays-Online after the order is ready from production.